SnappyFORMS.com Refund Policy
Since SnappyForms.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us after various attempts on both parties to have shown good will in receiving file via download link, file attachment or snail mail offering;
download issues: it may happen so that you are have troubles with downloading of the product and various attempts have been initiated in good will by both parties;
irreparable defects or grave difficulties with the product editing: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team's approval;
product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to check system requirements and the user should have some knowledge using the software required to use the templates offered before making the purchase. It helps to research the product's structure and evaluate one's skills in working with form template and Microsoft Word and free Adobe Reader.
Our SnappyFORMS Business Forms Software carries a 1-year guarantee of satisfaction to qualified print shops, print franchises, quick copy centers and others in the printing industry. If after one year you find that our software has not helped you increase your business form print sales simply return it to use and you'll receive a full refund less shipping charges. Follow “Refund Request” instructions below for full refund.
Please, mind that our Support Team is ready to provide you with timely and efficient professional assistance. Be sure that we will find the best convenient solution for your query. We will gladly review your problems per your contacting us via following means:
Help & Support Desk system
Live chat: Is available via live chat button located top, right of all our pages and also located in the Help Desk
E-mail: Support@SnappyFormsHelpDesk.com, Billing@SnappyFORMS.com
Phone: Available by email request
Fax: Toll free on request (not displayed to avoid SPAM)
RMA: Return Merchandise Authorization system is found once you log into your site account
Please, give it 1-3 hours for our Support Team to get back to you on the problem, be sure to elaborate on the issue with full explanations, file attachments, screen shots and anything else that may help us determine the issue and provide a quick solution, if not we may just end up sending e-mails back and forth.
Requests for a refund are accepted at Billing@SnappyFORMS.com within the period of 1 week after the order is placed. You may also use our RMA (Return Merchandise Authorization) system found inside your account area for which you signed-up when you made your purchase. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please, make sure your request does not contradict our Terms and Conditions. Please make sure that you have carefully read 'online help' section.
The refund is issued to you after we receive a Waiver of Copyright signed by you. A copy of the document is sent to you at once after review of your refund request. Please, acknowledge that by mutual consent Exchange can be done to avoid a Refund.